What is a Cyber Incident Response Service?
A cyber incident response service is a specialized incident response cybersecurity capability designed to detect, investigate, contain, and remediate security breaches. These services provide organizations with expert analysts, threat hunters, and a critical incident response team that can rapidly respond to attacks, minimize damage, and restore secure operations.
Organizations often use incident response services alongside an established security incident response plan to ensure they can react quickly when breaches occur.
Cyber Incident Response Services by NetWitness
One of the important things to know about the NetWitness Platform is that it’s not just a software product and has never been. Since its beginning as a US Intelligence research project, NetWitness has been used in real-world cyber incidents by our Incident Response (IR) services team.
NetWitness provides expert cyber incident response services that support organizations during security breaches and advanced attacks. Our incident response cybersecurity experts conduct a number of cyber defense services including a rapid cyber incident response service for breaches and attacks, virtually (and sometimes physically) parachuting in when an incident is discovered to perform forensics and remediation, and to evict the attacker from the environment.
Unlike many competitive security tool vendors, NetWitness incident response services work side-by-side with our customers in these real-life situations, always informing our NetWitness product direction and research activities. Experiencing what customers experience sustains a direct line between the ever-evolving cybersecurity environment and the products we build to provide defense.
Engaging in the battle has helped us build some of the industry’s most powerful and effective security tools which are deployed by the world’s largest and most security-conscious companies, organizations, and agencies.
But NetWitness incident response services aren’t just for NetWitness customers. Our team of highly-skilled threat hunters is experienced in working with all popular security tools, while often bringing in NetWitness tools for rapid discovery and response.
For example, NetWitness Network provides deep packet inspection and incident reconstruction, while NetWitness Endpoint, our optimized lightweight agent for threat hunting, can be used to quickly identify exploits and rogue processes throughout your infrastructure. These capabilities strengthen enterprise incident response security and improve overall incident response management.
NetWitness Cyber Incident Response Services
Below are the key incident response services offered by NetWitness.
1. Incident Discovery Service
The critical incident response team uses NetWitness Network and NetWitness Endpoint to proactively uncover potentially malicious activity. Deliverables include specific remediation activities for each threat identified, helping organizations strengthen their incident response security posture.
2. Incident Response Jumpstart Service
This service optimizes investments in the NetWitness Platform by working hand-in-hand with the incident response management team to conduct cyber threat detection and analysis. It also helps organizations refine and operationalize their security incident response plan.
3. Incident Response Rapid Deploy Service
To minimize damage from a breach, NetWitness IR leverages deep experience investigating and responding to sophisticated cyberattacks. This cyber incident response service quickly identifies and mitigates attacks while limiting operational and financial damage.
4. Incident Response Retainer Service
A proactive security step similar to cyber insurance, an incident response retainer ensures rapid access to a world-class critical incident response team. Organizations can immediately engage expert analysts who help reduce attacker dwell time and accelerate containment. This incident response management approach enables organizations to prepare for breaches before they occur.
5. Controlled Attack and Response Exercise
NetWitness IR conducts a comprehensive assessment of your organization’s ability to detect and respond to real-world cyberattacks. These exercises help validate your security incident response plan and identify improvements needed to strengthen enterprise incident response security.
6. Ransomware Defense Cloud Services
This ransomware protection and incident response cybersecurity preparedness service applies detection intelligence from in-depth ransomware research and development.
Combined with expert threat hunting from the NetWitness critical incident response team, this service helps organizations defend against ransomware and respond quickly if an attack occurs.
In the never-ending struggle against cyber incidents, NetWitness cyber incident response services are like having a world-class security team on call.
NetWitness cyber incident response service capabilities help rapidly build security skills within your organization while ensuring expert responders can take control when attackers strike.
For more information on NetWitness incident response services and a no-charge consultation, contact our sales team. If you are experiencing a breach and need immediate help, reach out to us.
Fortify Cyber Defense with Threat Intel + Incident Response
Combine real-time threat intelligence with rapid incident response workflows.
Detect advanced threats before they strike — armed with enriched context and actionable alerts.
Respond faster and smarter with orchestrated, data-driven playbooks.
Build a resilient security posture that adapts to evolving cyber threats.
Frequently Asked Questions
1. What is a cyber incident response service?
A cyber incident response service helps organizations detect, investigate, contain, and recover from cybersecurity incidents. These services provide access to a critical incident response team that performs forensic analysis, threat containment, and system recovery.
2. Why is incident response important for cybersecurity?
Effective incident response cybersecurity ensures organizations can quickly identify threats, reduce attacker dwell time, and limit damage. Without a well-defined security incident response plan, organizations may take longer to detect breaches and recover from attacks.
3. Can incident response services prevent attacks?
While incident response services primarily focus on responding to active incidents, they also strengthen preventive defenses. Activities such as threat hunting, attack simulations, and proactive monitoring improve overall incident response security and reduce future risk.
4. How does NetWitness IR Services differ from in-house response?
NetWitness provides a specialized cyber incident response service supported by experienced threat hunters, forensic analysts, and global intelligence. Unlike internal teams that may handle incidents occasionally, NetWitness offers a dedicated critical incident response team with deep expertise in advanced attacks and enterprise incident response management.
5. What types of incident response services does NetWitness offer?
NetWitness offers a range of incident response services including incident discovery, rapid breach response, incident response retainer programs, ransomware defense services, and controlled attack exercises that help organizations strengthen their security incident response plan.
