{"id":18606,"date":"2026-08-21T08:05:52","date_gmt":"2026-08-21T12:05:52","guid":{"rendered":"https:\/\/www.netwitness.com\/?post_type=glossary&#038;p=18606"},"modified":"2026-08-21T08:32:41","modified_gmt":"2026-08-21T12:32:41","slug":"root-cause-analysis-rca","status":"publish","type":"glossary","link":"https:\/\/www.netwitness.com\/ja\/cyber-glossary\/root-cause-analysis-rca\/","title":{"rendered":"Root Cause Analysis (RCA)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18606\" class=\"elementor elementor-18606\" data-elementor-post-type=\"glossary\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7f09d2 e-flex e-con-boxed e-con e-parent\" data-id=\"d7f09d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7565758 elementor-widget elementor-widget-heading\" data-id=\"7565758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is Root Cause Analysis (RCA)?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da689aa elementor-widget elementor-widget-text-editor\" data-id=\"da689aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">Root Cause Analysis (RCA)<\/span><\/b><span data-contrast=\"auto\"> is a structured way to determine why an incident, failure, or security problem happened instead of stopping at the immediate symptom. In cybersecurity, RCA helps teams trace a security incident back through the events, conditions, vulnerabilities, and actions that contributed to it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">For example, finding that an account was compromised tells a security team what happened. Root cause investigation goes a step further by asking how the account was compromised, what allowed the activity to succeed, when the weakness was introduced, and which controls failed to prevent or detect it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">A good <\/span><b><span data-contrast=\"auto\">root cause analysis process<\/span><\/b><span data-contrast=\"auto\"> combines evidence from logs, alerts, network activity, endpoint data, configuration changes, user activity, and other relevant sources. The result is a clearer explanation of what happened and what needs to change to prevent a similar incident.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0a0ede e-con-full e-flex e-con e-child\" data-id=\"c0a0ede\" data-element_type=\"container\" data-e-type=\"container\" id=\"synonyms\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3b8a4f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a3b8a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Synonyms<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fdb30d e-con-full e-flex e-con e-child\" data-id=\"0fdb30d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a15d76 elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1a15d76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Causal Analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fault Tree Analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Diagnostic Analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Incident Cause Analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Root Cause Investigation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Underlying Cause Analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Security Incident Analysis<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Security Event Investigation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 28 28\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.9999 23.625H5.24992C4.89642 23.625 4.57705 23.4115 4.44142 23.0851C4.3058 22.7579 4.38104 22.3816 4.63129 22.1314L12.7627 14L4.63129 5.86863C4.38104 5.61838 4.3058 5.24213 4.44142 4.91488C4.57705 4.5885 4.89642 4.375 5.24992 4.375H13.9999C14.2318 4.375 14.4549 4.46687 14.6185 4.63137L23.3685 13.3814C23.7107 13.7226 23.7107 14.2774 23.3685 14.6186L14.6185 23.3686C14.4549 23.5331 14.2318 23.625 13.9999 23.625Z\" fill=\"#BE3A34\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Problem Source Identification<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9397ba4 elementor-widget elementor-widget-heading\" data-id=\"9397ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Is Root Cause Analysis Important?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef941d5 elementor-widget elementor-widget-text-editor\" data-id=\"ef941d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Responding to a security incident does not end when the immediate threat is contained. Teams also need to understand why the incident happened in the first place.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Without root cause identification, organizations can fix the visible problem while leaving the underlying weakness untouched. That can allow the same issue to return or give an attacker another route into the environment.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">RCA can help security and IT teams:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">Understand how an incident started and developed<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Separate the original cause from its symptoms<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Identify vulnerabilities, control failures, and contributing factors<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Reconstruct the sequence of events surrounding an incident<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Determine whether a configuration or system change contributed to the problem<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Improve <a href=\"https:\/\/www.netwitness.com\/blog\/cybersecurity-for-business-strategy\/\" target=\"_blank\" rel=\"noopener\">cybersecurity protocols<\/a> and security controls<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Strengthen the incident response process<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Reduce the likelihood of recurring security incidents<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Improve IT operations and system reliability<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Provide evidence for remediation and corrective action<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">For an RCA team, the objective is not simply to assign blame. It is to build an accurate explanation of what happened and use that information to make the environment safer and more reliable.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26738ec elementor-widget elementor-widget-heading\" data-id=\"26738ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is Root Cause Analysis in Cybersecurity?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59d0148 elementor-widget elementor-widget-text-editor\" data-id=\"59d0148\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">In cybersecurity, root cause analysis is used after events such as <a href=\"https:\/\/www.netwitness.com\/cyber-glossary\/data-breach\/\" target=\"_blank\" rel=\"noopener\">data breaches<\/a>, <a href=\"https:\/\/www.netwitness.com\/use-cases\/malware-and-ransomware-detection\/\" target=\"_blank\" rel=\"noopener\">malware infections<\/a>, account compromises, suspicious privilege escalation, ransomware incidents, or other cyberattacks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">An <\/span><a href=\"https:\/\/www.netwitness.com\/blog\/incident-response-management-key-checks\/\" target=\"_blank\" rel=\"noopener\">incident analysis<\/a><span data-contrast=\"auto\"> may reveal that malware executed on an endpoint. A deeper root cause investigation might show that the malware entered through a phishing email, a user entered credentials into a fraudulent site, multi-factor authentication was not enabled, and the compromised account was then used to access additional systems.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">That distinction matters. Each event in the chain provides context, but the root cause may sit further upstream.<\/span><\/p><p><span data-contrast=\"auto\">RCA can also be useful when there is no confirmed attack. Repeated authentication failures, unusual network behaviour, configuration anomalies, or unexpected system changes may prompt an investigation into what is causing the activity.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6df086e elementor-widget elementor-widget-heading\" data-id=\"6df086e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Root Cause Analysis Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-407422f elementor-widget elementor-widget-text-editor\" data-id=\"407422f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">There is no single RCA process that fits every organisation. The investigation usually follows a sequence similar to this.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">1. Define the Incident:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">Start by clearly describing the problem.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">What happened? Which systems were affected?<\/span><\/li><li><span data-contrast=\"auto\">When was the issue first noticed?<\/span><\/li><li><span data-contrast=\"auto\">What was the business or security impact?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">A precise incident definition gives the RCA team a clear starting point.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">2. Collect Evidence:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">The next step is to gather relevant evidence before drawing conclusions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Depending on the incident, this could include:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li><span data-contrast=\"auto\">System and <a href=\"https:\/\/www.netwitness.com\/blog\/network-log-analysis-guide\/\" target=\"_blank\" rel=\"noopener\">application logs<\/a><\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Authentication records<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><a href=\"https:\/\/www.netwitness.com\/blog\/what-is-network-traffic-analysis\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Network traffic<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/a><\/li><li><span data-contrast=\"auto\">Endpoint activity<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Configuration data<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Security alerts<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Vulnerability information<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">User activity<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Cloud activity<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Change records<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">Threat intelligence<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"auto\">Good log management is particularly important because missing or incomplete records can make it difficult to reconstruct what happened.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">3. Build a Timeline:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">Investigators arrange relevant events in chronological order.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">A timeline can show when an account was accessed, when a process executed, when a configuration changed, when data was accessed, and when security controls generated alerts.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">This often exposes relationships between events that are difficult to see when each alert is examined separately.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">4. Identify Contributing Factors:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">Not every contributing factor is the root cause.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">An investigation may uncover several conditions that helped an incident occur, such as an unpatched system, excessive privileges, weak credentials, a misconfiguration, inadequate monitoring, or a failed security control.<\/span> <span data-contrast=\"auto\">The team needs to determine how these factors relate to one another.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">5. Determine the Root Cause:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">Once the evidence and contributing factors are understood, investigators work backwards to identify the underlying cause.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">The root cause might be a technical weakness, process failure, configuration issue, human error, missing control, or combination of factors.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">6. Validate the Finding:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">A root cause should be supported by evidence rather than assumption.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">Teams can test the explanation against the available logs, system behaviour, configuration history, and other evidence. If the explanation does not account for the observed events, the investigation needs to continue.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><h3><b><span data-contrast=\"none\">7. Remediate and Monitor:<\/span><\/b><\/h3><p><span data-contrast=\"auto\">The final stage is to address the underlying problem and verify that the corrective action works.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This may involve patching systems, changing configurations, improving access controls, updating cybersecurity protocols, adding detection rules, changing operational procedures, or improving <a href=\"https:\/\/www.netwitness.com\/blog\/incident-response-process\/\" target=\"_blank\" rel=\"noopener\">incident response processes<\/a>.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7563d02 elementor-widget elementor-widget-heading\" data-id=\"7563d02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Common Root Cause Analysis Methods<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e78695f elementor-widget elementor-widget-text-editor\" data-id=\"e78695f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Different RCA methods can be useful depending on the complexity of the incident.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ol><li aria-level=\"3\"><b><span data-contrast=\"none\">Fishbone Diagram:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><span data-contrast=\"auto\">The <\/span>Fishbone, or Ishikawa diagram<span data-contrast=\"auto\"> groups possible causes into categories. It is useful when an incident has multiple contributing factors and the team needs to examine technical, process, people, and environmental causes together.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li aria-level=\"3\"><b><span data-contrast=\"none\">Fault Tree Analysis:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span>Fault tree analysis (FTA)<span data-contrast=\"auto\"> works from an undesirable outcome and moves backwards through the conditions that could have caused it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">It is particularly useful for complex systems where several conditions may need to occur before an incident becomes possible.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li aria-level=\"3\"><b><span data-contrast=\"none\">Causal Factor Tree Analysis:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><span data-contrast=\"auto\">A <\/span>causal factor tree<span data-contrast=\"auto\"> maps the events and conditions that contributed to an incident. It can help investigators distinguish between direct causes and deeper contributing factors.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li aria-level=\"3\"><b><span data-contrast=\"none\">Barrier Analysis:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span>Barrier analysis<span data-contrast=\"auto\"> examines the safeguards that were expected to prevent an incident or limit its impact.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">In cybersecurity, these barriers might include authentication, <a href=\"https:\/\/www.netwitness.com\/modules\/endpoint-detection-and-response-edr\/\" target=\"_blank\" rel=\"noopener\">endpoint protection<\/a>, <a href=\"https:\/\/www.netwitness.com\/blog\/network-segregation-for-enterprise-office\/\" target=\"_blank\" rel=\"noopener\">network segmentation<\/a>, access controls, monitoring, or security policies. The investigation asks which barrier failed, was bypassed, or was missing.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a696432 elementor-widget elementor-widget-heading\" data-id=\"a696432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Related Terms &amp; Synonyms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71e3e5 elementor-widget elementor-widget-text-editor\" data-id=\"f71e3e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><b><span data-contrast=\"auto\">Causal Analysis:<\/span><\/b><span data-contrast=\"auto\"> The process of examining relationships between events and conditions to determine what caused a problem.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Fault Tree Analysis:<\/span><\/b><span data-contrast=\"auto\"> A top-down method that breaks an unwanted event into the conditions and failures that could have caused it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Diagnostic Analysis:<\/span><\/b><span data-contrast=\"auto\"> The process of examining evidence and system behaviour to determine the source of a problem.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Incident Cause Analysis:<\/span><\/b><span data-contrast=\"auto\"> The examination of events and contributing factors to determine why a security or operational incident occurred.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Root Cause Investigation:<\/span><\/b><span data-contrast=\"auto\"> A structured investigation aimed at finding the underlying cause behind an incident, failure, or recurring problem.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Underlying Cause Analysis:<\/span><\/b><span data-contrast=\"auto\"> The process of looking beyond immediate symptoms to identify the deeper conditions responsible for an issue.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Security Incident Analysis:<\/span><\/b><span data-contrast=\"auto\"> The examination of security events and evidence to understand how an incident occurred, what it affected, and how it developed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Security Event Investigation:<\/span><\/b><span data-contrast=\"auto\"> The process of analysing security events, alerts, and related activity to determine whether they indicate malicious or abnormal behaviour.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Problem Source Identification:<\/span><\/b><span data-contrast=\"auto\"> The process of locating the specific condition, failure, or weakness responsible for a problem.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9b8efb e-flex e-con-boxed e-con e-parent\" data-id=\"b9b8efb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b41d3 elementor-widget elementor-widget-heading\" data-id=\"a7b41d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">People Also Ask<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2498ac e-con-full e-flex e-con e-child\" data-id=\"c2498ac\" data-element_type=\"container\" data-e-type=\"container\" id=\"faq-section\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7af59c elementor-widget elementor-widget-n-accordion\" data-id=\"b7af59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1920\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1920\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 1. What is the goal of root cause analysis? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1920\" class=\"elementor-element elementor-element-7f4aa81 e-con-full e-flex e-con e-child\" data-id=\"7f4aa81\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1920\" class=\"elementor-element elementor-element-0a80958 e-flex e-con-boxed e-con e-child\" data-id=\"0a80958\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afe789b elementor-widget elementor-widget-text-editor\" data-id=\"afe789b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW169477959 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169477959 BCX0\">The goal of root cause analysis is to <\/span><span class=\"NormalTextRun SCXW169477959 BCX0\">determine<\/span><span class=\"NormalTextRun SCXW169477959 BCX0\"> the underlying reason an incident or problem occurred so that the <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW169477959 BCX0\">organization<\/span><span class=\"NormalTextRun SCXW169477959 BCX0\"> can address it and reduce the chance of recurrence.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1921\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1921\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 2. How to perform root cause analysis? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1921\" class=\"elementor-element elementor-element-0cb3db5 e-con-full e-flex e-con e-child\" data-id=\"0cb3db5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1921\" class=\"elementor-element elementor-element-f66bb0a e-flex e-con-boxed e-con e-child\" data-id=\"f66bb0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a341ecb elementor-widget elementor-widget-text-editor\" data-id=\"a341ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW195282479 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW195282479 BCX0\">Start by defining the incident, collecting relevant evidence, building an event timeline, <\/span><span class=\"NormalTextRun SCXW195282479 BCX0\">identifying<\/span><span class=\"NormalTextRun SCXW195282479 BCX0\"> contributing factors, <\/span><span class=\"NormalTextRun SCXW195282479 BCX0\">determining<\/span><span class=\"NormalTextRun SCXW195282479 BCX0\"> the underlying cause, <\/span><span class=\"NormalTextRun SCXW195282479 BCX0\">validating<\/span><span class=\"NormalTextRun SCXW195282479 BCX0\"> the finding, and implementing corrective actions.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1922\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1922\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 3. What is RCCA? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1922\" class=\"elementor-element elementor-element-5813b56 e-con-full e-flex e-con e-child\" data-id=\"5813b56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1922\" class=\"elementor-element elementor-element-d9f0ad3 e-flex e-con-boxed e-con e-child\" data-id=\"d9f0ad3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb79a0d elementor-widget elementor-widget-text-editor\" data-id=\"eb79a0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW8881575 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8881575 BCX0\">RCCA<\/span><\/span><span class=\"TextRun SCXW8881575 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8881575 BCX0\"> stands for <\/span><\/span><span class=\"TextRun SCXW8881575 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8881575 BCX0\">Root Cause Corrective Action<\/span><\/span><span class=\"TextRun SCXW8881575 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW8881575 BCX0\">. It combines root cause identification with corrective actions designed to address the underlying problem and prevent it from happening again.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1923\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1923\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 4. When to use root cause analysis? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1923\" class=\"elementor-element elementor-element-38bd880 e-con-full e-flex e-con e-child\" data-id=\"38bd880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1923\" class=\"elementor-element elementor-element-f75101f e-flex e-con-boxed e-con e-child\" data-id=\"f75101f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae8c5a elementor-widget elementor-widget-text-editor\" data-id=\"1ae8c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW939301 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW939301 BCX0\">RCA can be used after <a href=\"https:\/\/meetcyber.net\/security-incidents-essentials-in-ndr-solutions-92f0133ac682\" target=\"_blank\" rel=\"noopener nofollow\">security incidents<\/a>, system failures, outages, recurring operational problems, failed changes, data breaches, and other events where understanding the underlying cause can help prevent recurrence.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1924\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1924\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 5. What are 5 Whys of root cause analysis? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1924\" class=\"elementor-element elementor-element-606f103 e-con-full e-flex e-con e-child\" data-id=\"606f103\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1924\" class=\"elementor-element elementor-element-9ac2c15 e-flex e-con-boxed e-con e-child\" data-id=\"9ac2c15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da93424 elementor-widget elementor-widget-text-editor\" data-id=\"da93424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW211276051 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211276051 BCX0\">The 5 Whys is an RCA technique that repeatedly asks why a problem occurred until the investigation reaches an underlying and actionable cause. Five is a guideline, not a fixed requirement.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1925\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1925\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 6. What are root cause analysis tools? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1925\" class=\"elementor-element elementor-element-fc973b2 e-con-full e-flex e-con e-child\" data-id=\"fc973b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1925\" class=\"elementor-element elementor-element-bdc6450 e-flex e-con-boxed e-con e-child\" data-id=\"bdc6450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a802f44 elementor-widget elementor-widget-text-editor\" data-id=\"a802f44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW172381335 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW172381335 BCX0\">Root cause analysis tools help teams collect and correlate evidence, reconstruct timelines, <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW172381335 BCX0\">analyze<\/span><span class=\"NormalTextRun SCXW172381335 BCX0\"> events, <\/span><span class=\"NormalTextRun SCXW172381335 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW172381335 BCX0\"> patterns, and investigate potential causes. In cybersecurity, these tools may work with logs, network data, endpoint telemetry, alerts, and other security information.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1926\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1926\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 7. What are the benefits of root cause analysis? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1926\" class=\"elementor-element elementor-element-d99a925 e-con-full e-flex e-con e-child\" data-id=\"d99a925\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1926\" class=\"elementor-element elementor-element-7a6d731 e-flex e-con-boxed e-con e-child\" data-id=\"7a6d731\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d617a elementor-widget elementor-widget-text-editor\" data-id=\"c8d617a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW133976528 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW133976528 BCX0\">RCA helps <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW133976528 BCX0\">organizations<\/span><span class=\"NormalTextRun SCXW133976528 BCX0\"> understand incidents more clearly, <\/span><span class=\"NormalTextRun SCXW133976528 BCX0\">identify<\/span><span class=\"NormalTextRun SCXW133976528 BCX0\"> recurring problems, improve security controls, reduce repeat incidents, strengthen incident response, and make better remediation decisions.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1927\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1927\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> 8. Why is root cause analysis important? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1402)\"><path d=\"M39.9375 19.9998C39.9375 31.0111 31.0111 39.9375 19.9998 39.9375C8.98853 39.9375 0.0617981 31.0111 0.0617981 19.9998C0.0617981 8.98853 8.98853 0.0617981 19.9998 0.0617981C31.006 0.0742111 39.9251 8.99328 39.9375 19.9998ZM2.05582 19.9998C2.05582 29.9101 10.0896 37.9438 19.9998 37.9438C29.9101 37.9438 37.9438 29.9101 37.9438 19.9998C37.9438 10.0896 29.9101 2.05582 19.9998 2.05582C10.0943 2.06714 2.06714 10.0943 2.05582 19.9998Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 22.3341C28.0909 22.7489 28.0485 23.3786 27.6342 23.7411C27.2195 24.1033 26.5897 24.0609 26.2272 23.6466L19.9998 16.5291L13.772 23.6469C13.4095 24.0617 12.7798 24.1036 12.3654 23.7415C11.9507 23.379 11.9083 22.7492 12.2709 22.3345L19.2492 14.3595C19.4383 14.143 19.7121 14.0189 19.9998 14.0189C20.2875 14.0189 20.5609 14.143 20.7504 14.3595L27.7284 22.3341Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1402\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 -1 -1 0 39.9375 39.9375)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\"><g clip-path=\"url(#clip0_726_1407)\"><path d=\"M39.9375 20.0002C39.9375 8.98887 31.0111 0.0625 19.9998 0.0625C8.98853 0.0625 0.0617981 8.98887 0.0617981 20.0002C0.0617981 31.0115 8.98853 39.9382 19.9998 39.9382C31.006 39.9258 39.9251 31.0067 39.9375 20.0002ZM2.05582 20.0002C2.05582 10.0899 10.0896 2.05616 19.9998 2.05616C29.9101 2.05616 37.9438 10.0899 37.9438 20.0002C37.9438 29.9104 29.9101 37.9442 19.9998 37.9442C10.0943 37.9329 2.06714 29.9057 2.05582 20.0002Z\" fill=\"#001D3B\"><\/path><path d=\"M27.7284 17.6659C28.0909 17.2511 28.0485 16.6214 27.6342 16.2589C27.2195 15.8967 26.5897 15.9391 26.2272 16.3534L19.9998 23.4709L13.772 16.3531C13.4095 15.9383 12.7798 15.8964 12.3654 16.2585C11.9507 16.621 11.9083 17.2508 12.2709 17.6655L19.2492 25.6405C19.4383 25.857 19.7121 25.9811 19.9998 25.9811C20.2875 25.9811 20.5609 25.857 20.7504 25.6405L27.7284 17.6659Z\" fill=\"#001D3B\"><\/path><\/g><defs><clipPath id=\"clip0_726_1407\"><rect width=\"39.8756\" height=\"39.8756\" fill=\"white\" transform=\"matrix(0 1 -1 0 39.9375 0.0625)\"><\/rect><\/clipPath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1927\" class=\"elementor-element elementor-element-9ed7a9d e-con-full e-flex e-con e-child\" data-id=\"9ed7a9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1927\" class=\"elementor-element elementor-element-a03042d e-flex e-con-boxed e-con e-child\" data-id=\"a03042d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51da103 elementor-widget elementor-widget-text-editor\" data-id=\"51da103\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW218684708 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW218684708 BCX0\">RCA is important because fixing only the immediate <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW218684708 BCX0\">symptom<\/span><span class=\"NormalTextRun SCXW218684708 BCX0\"> may leave the underlying weakness in place. <\/span><span class=\"NormalTextRun SCXW218684708 BCX0\">Identifying<\/span><span class=\"NormalTextRun SCXW218684708 BCX0\"> and addressing the root cause helps <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW218684708 BCX0\">organizations<\/span><span class=\"NormalTextRun SCXW218684708 BCX0\"> reduce repeat incidents and improve their overall security and operational resilience.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"1. 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