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NetWitness Technical Support Services ensure you get the answers and assistance you need, when you need them.
Customer support services are staffed by expert technical support engineers who are available by phone, online and email, 24 hours a day, 7 days a week. Support services are tiered in three maintenance offerings to meet your operational requirements:
- Silver - includes access to customer support during local business hours, and also features access to the NetWitness Self Service Portal.
- Gold - includes the Silver Maintenance Plan, plus 24/7/365 phone support for off-hours problem resolution
- Maintenance Plus - an annual subscription based services offering whereby our professionals will remotely implement, configure, maintain, update and tune your NetWitness systems to meet the ever changing needs of your organization (includes the Gold Maintenance Plan).
NetWitness NextGen, the comprehensive and user-friendly network security monitoring solution, can be effortlessly deployed into your existing infrastructure or as a stand-alone monitoring and alerting system. Existing and prospective customers should contact their support representatives for any technical assistance. Please direct all other inquiries to the NetWitness Community.
On the NetWitness Community you will have 24/7 access to:
- Download documentation and configuration guides
- Research and download information on NetWitness Products
- Get answers to common questions
- Share information and collaborate with other NetWitness users
For more information about NetWitness NextGen™ products, contact info@netwitness.com.